Ordering information

How fast do you ship?

We do our best to ship products that we have in stock within 3 business days. Certain items take a little longer as they may be a special order, or backordered. If you are unsure and the delivery time is important to you, please contact us so we can give an estimate before placing your order.

Where do you ship, and how much does it cost?

We ship worldwide. We charge a flat rate for Benelux (Belgium, Netherlands, Luxemburg), we charge a bit more for orders to the rest of Europe, and close to 50 euro’s for orders shipped outside of Europe. When gear is shipped outside the EU, you may need to pay import tax to import the device to the country where you ship the device. Please check with your local authorities.

How does the free music offer work?

Ordering gear from NativeDSD Gear has the great advantage of being able to listen to native DSD music files right after unboxing your new equipment. Every order above €100 includes a number of Free DSD albums, offered through the NativeDSD.com music store. We believe that good sounding music starts with excellent quality data. These files come straight from the labels and are carefully checked for authenticity by contacting the recording engineers.

  1. Check your total Gear order amount in the table below and find the number of albums you can choose.
  2. You may choose any album from nativedsd.com, the number of albums is outlined in the table below.
  3. Select the albums and submit your choices, including channels and quality, in a reply to the order confirmation email of the gear you ordered.
  4. The free albums will be added to your NativeDSD account so you can download them. You will need to create an account at nativedsd.com if you do not have an account yet, to be able to receive the music.
Gear item amount incl. VatFree Album(s) of your choice
€100 – €4991
€500 – €1,3002
€1,301 – €2,3003
€2,301 – €7,0005
€7,000 – €9,00010
€9,000 And Up15

Cables, some cases and accessory items are not included as part of the free album offer.
Free music offering can only include multichannel music files if a multichannel device is ordered.

Do I have to pay VAT?

You may have to pay VAT, depending on the place we ship the order. You can see the percentage of VAT charged during checkout. Companies with a valid European VAT number may be exempted from paying the VAT. You can enter the VAT number during checkout so that the price will re-calculate.

Do I get an official invoice for my purchase?

Yes, you will receive an invoice in your e-mail inbox around the time the order is shipped to you. This invoice also clearly indicate the VAT percentage and amount, if applicable.

How does the 30-day trial work?

Returns can be made within 30 days after receiving the shipment. A refund will only be made after returning equipment in 100% good condition. Fingerprints OK. NativeDSD Gear cannot pay for the return shipment cost. Please always include the invoice with the return, and clearly indicate that it is being returned. Please also review our Terms and Conditions regarding returns.

Do I get warranty on the device(s) I order?

Yes. All products of course have a standard 1 year factory warranty. Sometimes this is even 2 or 3 years, depending on the device and shipping locations. Please ask us if you are unsure.

How does it work if my device needs a repair?

Repairs within the warranty period can be handled directly with the manufacturer. We keep close ties with the distributors and manufacturers so we can help with communication regarding a repair.


If you have questions regarding this topic, please feel free to reach out to us at: support@nativedsd.com 

This page was last updated on July 25, 2020